Frequently Asked Questions
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How much can the MyLifter lift?
The MyLifter is engineered to lift 50 lbs. by itself. When it is combined with the pulley accessory, the maximum lifting capacity increases to 100 lbs. Also, Lifters are designed to work together to lift heavier objects. Link up four Lifters to lift up to 400 lbs.
What will happen if I try to lift more than the weight requirement (i.e. Basic Lifter, Hard Top Lifter, Universal Lifter, etc.)?
Customer safety is our top priority. We designed the Lifter with a built-in load sensor. If too much weight is placed on the Lifter it will stop operating, hold the load in place, and send you an alert on your phone. The lifter will start operating again when the load is reduced within safe limits.
Can I use multiple Lifters on the same bracket?
One Lifter can be placed between each set of lag screws on the brackets in order to safely lift to capacity.
How long is the AC Power Adapter cord?
Each Lifter comes with a 3 ft. DC power cable. This cable needs to connect to the included AC Power Adapter, which has a 6 ft. cable to plug in to your AC outlet. Each Power Adapter can power up to 5 Garage Smart products.
How far does the platform that comes with the Platform Lifter hang from the ceiling?
The platform hangs 48 inches from the ceiling when storing items.
What is the length of the XL bar (the attachment that comes with the Universal XL Lifter and the Universal XL HD Lifter)?
The XL bar can be adjusted anywhere between 30 and 50 inches.
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Are there any installation restrictions for what kind of ceilings Garage Smart products will fasten to?
Our products are designed to be fastened or screwed into wooden studs in the ceiling. They can not be screwed into metal studs, lathe and plaster ceilings, concrete ceilings, or drop ceilings.
What does my warranty cover?
Any defect in material and workmanship from personal, normal household use in accordance with the Owner’s Manual. Lifetime, from date of purchase. The warranty is limited to the consumer who originally purchase the product. For more information about warranty please click here.
How long is the cable length of each of the Lifter products?
The Lifter cable length is approximately 24 feet. This allows you to hoist items on ceilings up to 12 feet when using the pulley system included in our kits.
Does the Hard Top Lifter work with the Jeep Gladiator?
The hard top lifter is not compatible with the Jeep Gladiator. We are currently working on a separate kit specifically for use with Gladiators.
Can I install the MyLifter on a vaulted ceiling?
The MyLifter is designed to be installed on a surface parallel to the ground. Installing the MyLifter on a vaulted ceiling is likely to cause damage to the lifter, which wouldn’t be covered by our warranty.
What is the difference between the Universal XL Lifter and the Universal XL HD Lifter?
The Universal XL Lifter comes with 1 MyLifter, meaning that its weight capacity is 100 lbs. The Universal XL HD Lifter comes with 2 MyLifters for double the lifting capacity (200 lbs).